Acceptable Use and Event Listing Policy
Purpose
This policy protects buyers, promoters, venues, PayPal, and eTickets by setting minimum standards for event listings and platform use.
Event listing standards
- Events must be genuine, authorised, and accurately described.
- Dates, venues, door times, age limits, prices, ticket allocations, and refund/cancellation information must be kept up to date.
- Promoters must have the rights, licences, venue arrangements, permissions, and practical ability needed to run the event.
- Promoters must not mislead buyers about performers, venues, capacity, availability, fees, refunds, or event status.
Prohibited use
- Fake, fraudulent, unauthorised, or materially misleading events.
- Listings that breach law, licensing rules, venue rules, intellectual-property rights, payment-provider rules, or platform security rules.
- Harassment, abuse, spam, malware, phishing, scraping, credential sharing, or attempts to bypass access controls.
- Use of customer, ticket, or guest-list data for unlawful marketing, resale, profiling, or unrelated purposes.
- Communications that mischaracterise PayPal services, discourage use of PayPal, or conflict with PayPal partner/integration obligations.
Customer data and QR codes
Promoters must not publish buyer or guest-list data. QR codes and scan tokens must be treated as security credentials for event entry. Door staff should use the scanner only for the event instance they are admitting.
Abuse reports
Report suspected fake events, fraud, abuse, or unlawful listings to abuse@etickets.im. Include the event link, promoter name, order details if relevant, and a short explanation.
eTickets action
eTickets may remove listings, pause checkout, restrict portal access, suspend accounts, withhold payouts, preserve evidence, contact buyers, notify PayPal or other providers, or report matters to authorities where appropriate.
Appeals and corrections
If a listing is suspended or removed in error, the promoter should contact support@etickets.im with evidence. eTickets may restore, correct, or keep the restriction in place depending on the risk and available evidence.