Support and Complaints
Where to get help
| Issue | Who to contact |
|---|---|
| Ticket link, QR code, PDF ticket, checkout page, payment-page return, or eTickets platform issue | support@etickets.im |
| Event times, venue, access requirements, age restrictions, event content, or refund decision | The event promoter or organiser using the details on the event page. |
| PayPal account login, PayPal buyer protection, PayPal wallet, or PayPal payment-account issue | PayPal support, unless the issue is caused by the eTickets checkout page. |
| Fake event, fraud concern, abusive listing, or urgent platform abuse report | abuse@etickets.im |
| Formal complaint | complaints@etickets.im |
Our support response targets
We aim to acknowledge customer and promoter support emails within 2 working days. Urgent issues — such as a live event, ticket access, a payment-page problem, or an abuse report — are triaged as soon as reasonably practical. These are response targets to help you know what to expect; they are not a guaranteed service level.
What to include
Please include your order number if known, event name, event date, promoter name, email address used at checkout, and a short description of the issue. Do not send full card numbers.
Complaints
Complaints sent to complaints@etickets.im will be reviewed by the directors of eTickets.im Limited or their delegate. We may ask for further information and may need to contact the promoter, PayPal, or other service providers to investigate.
Abuse and fake event reports
Report suspected fake events, fraud, unlawful listings, or abuse to abuse@etickets.im. eTickets may suspend listings, withhold payouts, restrict accounts, or preserve evidence while investigating.