Legal and Policies
These documents explain how eTickets.im Limited operates the eTickets platform for ticket buyers and promoters. They are governed by Isle of Man law. If you have a question about any policy, contact governance@etickets.im.
For ticket buyers
- Buyer Terms - how ticket purchases work and who is responsible for the event.
- Refund, Cancellation, Postponement and Rescheduling Policy - how refund requests and event changes are handled.
- Support and Complaints - where to get help and how to escalate a complaint.
Privacy and cookies
- Privacy Policy - what personal data is collected and how it is used.
- Cookie Policy - cookies, session storage, local storage, PayPal, Google Wallet, and Cloudflare Turnstile.
For promoters
- Promoter Terms of Service - promoter responsibilities and platform use.
- Promoter Payment and Fee Terms - payment processing, fees, payouts, disputes, and PayPal obligations.
- Promoter Data Processing and Data Sharing Terms - customer, guest, ticket, and portal-user data roles.
- Acceptable Use and Event Listing Policy - event accuracy, prohibited listings, abuse reporting, and takedown rights.