Promoter Payment and Fee Terms
These terms form part of the Promoter Terms of Service and cover how payments, fees, payouts, and payment disputes work.
Payment setup
eTickets uses PayPal Checkout and PayPal partner functionality for paid orders. Payment setup can vary by event and promoter. The platform supports:
- eTickets/platform merchant-of-record processing for promoters who are not using promoter merchant-of-record mode.
- Promoter merchant-of-record processing where the promoter is onboarded with PayPal and configured for that mode.
PayPal-onboarded promoters
Where a promoter is onboarded with PayPal for promoter merchant-of-record processing, the promoter enters into a separate payment processing agreement directly with PayPal. eTickets provides the technical integration and platform services; it does not become the promoter's payment processor under that PayPal agreement.
Promoters must comply with PayPal's applicable terms, policies, onboarding requirements, acceptable-use rules, payment-method requirements, dispute processes, and branding or integration requirements.
Customer-service split for payment issues
| Issue | Responsible route |
|---|---|
| Event, admission, cancellation, rescheduling, refund decision, or buyer communication | Promoter |
| eTickets checkout page, ticket delivery, QR codes, portal, or platform issue | eTickets support |
| PayPal account login, PayPal wallet, PayPal buyer/seller account service, PayPal dispute interface, or PayPal service issue | PayPal support |
Fees
eTickets fees are agreed with each promoter and may vary by event scenario. Default internal fee settings are not published because fee makeup can be tailored to the promoter and event. Buyer-facing checkout shows applicable ticket price and booking fee before payment.
Promoter-specific fee overrides may be commercially confidential unless eTickets and the promoter agree otherwise.
Payout timing
For platform merchant-of-record scenarios, promoter payout is normally after the event. For promoter merchant-of-record scenarios, PayPal may make funds available immediately or, in some cases, through delayed disbursement depending on configuration and PayPal rules.
Costs charged to promoter
Unless agreed otherwise in writing, the promoter is responsible for PayPal fees, card processing fees, refund costs, dispute fees, chargeback costs, and any related costs arising from the promoter's event, refund decision, buyer dispute, cancellation, or breach.
Refunds and booking fees
Promoters are responsible for refund decisions and refund costs. Where an event is cancelled or cannot be delivered, the buyer is refunded the full amount paid, including any compulsory booking fee. For discretionary promoter-approved refunds (for example, a goodwill refund), whether the booking or platform fee is included is the promoter's commercial decision and must be disclosed to the buyer. See the Refund, Cancellation, Postponement and Rescheduling Policy.
Withholding payouts
eTickets may withhold, delay, offset, or recover payouts where needed for fraud risk, suspected fake events, chargebacks, PayPal disputes, unresolved refunds, buyer complaints, legal concerns, account security, platform abuse, or amounts owed by the promoter.
PayPal data and communications
PayPal API-derived personal data or confidential user data must be used only as needed for the integration, retained only as long as necessary, and not used for marketing unless the customer has given prior express consent. Public and promoter communications must not mischaracterise PayPal services, discourage PayPal usage, or prefer another payment method in a way that conflicts with PayPal obligations.
Card data
eTickets does not receive or store full card numbers. Card payments are handled through PayPal-hosted or PayPal SDK/tokenised flows. Any future change that causes eTickets to receive, store, process, or influence cardholder data must be separately reviewed for PCI and card-network obligations.