Promoter Terms of Service
Operator: eTickets.im Limited, Cronk Breck, Grenaby, Isle of Man, IM9 3BD, company number 138830C.
Governing law: Isle of Man law.
These terms apply to promoters who use eTickets to list events and sell or issue tickets. By using the eTickets promoter portal, you agree to these terms together with the Promoter Payment and Fee Terms, Data Processing and Data Sharing Terms, and Acceptable Use and Event Listing Policy.
1. Platform role
eTickets provides a ticketing platform for promoters. The promoter is responsible for the event and sells tickets to buyers. eTickets provides reservation, checkout access, digital ticketing, portal, scanning, and support tools.
2. Promoter responsibilities
- Provide accurate event, venue, time, age, ticket, capacity, price, refund, and access information.
- Only list events the promoter is authorised and reasonably able to deliver.
- Keep public event pages and notices up to date.
- Comply with applicable laws, licences, venue rules, safety obligations, consumer obligations, and data-protection obligations.
- Respond to buyer event questions, refund requests, cancellation notices, and complaint escalations.
- Use customer, ticket, and guest-list data only for lawful event-related purposes unless another lawful basis applies.
3. Account access
Promoters are responsible for portal users invited to their organisation. Portal roles should be assigned only to people who need that access. Promoters must keep account credentials secure and tell eTickets promptly if access should be removed or an account may be compromised.
4. Event takedown and account restriction
eTickets may remove or suspend listings, restrict account access, pause checkout, withhold payouts, or close an account where we reasonably suspect fraud, fake events, unlawful activity, abusive conduct, unresolved refund exposure, chargeback risk, security concerns, or breach of these terms.
5. Payments, fees, payouts, and disputes
Payment and fee rules are set out in the Promoter Payment and Fee Terms. Those terms include PayPal-onboarded promoter obligations, fees, payout timing, chargebacks, disputes, refund costs, and payout withholding.
6. Data processing
Data roles and promoter customer-data responsibilities are set out in the Promoter Data Processing and Data Sharing Terms.
7. Acceptable use
Promoters must comply with the Acceptable Use and Event Listing Policy. This includes restrictions on misleading events, prohibited content, abuse, spam, and misuse of platform data.
8. Refund and cancellation responsibilities
Promoters remain responsible for event cancellation, postponement, rescheduling, buyer communication, refund decisions, and dispute evidence. The default position is that promoters do not offer refunds except where the promoter is at fault or the event is cancelled, postponed, or rescheduled in a way that requires a refund or suitable alternative.
9. Support and service levels
eTickets provides platform support through support@etickets.im. We aim to acknowledge promoter support requests within 2 working days and to triage urgent live-event or payment issues as soon as reasonably practical. These are response targets rather than a guaranteed service level. See Support and Complaints.
10. Liability and indemnity
eTickets provides the platform with reasonable skill and care. eTickets is not responsible for the promoter's event, event content, delivery, cancellation, rescheduling, refund decisions, or compliance obligations. Except for liability that cannot be limited or excluded by law (including for death or personal injury caused by negligence and for fraud), eTickets is not liable for indirect or consequential loss, or loss of profit, revenue, goodwill, or opportunity, and eTickets' total liability to a promoter in any 12-month period is limited to the total platform fees eTickets earned from that promoter in that period.
The promoter is responsible for, and will reimburse eTickets for, losses, claims, refunds, chargebacks, fines, and costs arising from the promoter's event, listings, refund decisions, customer or guest-list data handling, breach of these terms, or breach of law.
11. Termination
Either party may end the promoter relationship subject to settlement of open orders, refunds, chargebacks, disputes, fees, and legal obligations. eTickets may suspend or terminate immediately where necessary to protect buyers, promoters, PayPal, eTickets, or the platform.
12. Changes to these terms
eTickets may update these terms from time to time. The version number and "last updated" date at the top of the page show the current version, and continued use of the portal after a change means the promoter accepts the updated terms.