Events
The Events section lists all your event instances. Each row represents one occurrence of an event on a specific date.
Events list
By default the list shows upcoming and today's events. Use the Include past events toggle to also show historical occurrences.
Each row shows: event name, venue, date, ticket types (count), tickets sold, and status indicators. Events created as test events display a Test badge next to the event name.
Creating an event — 6-step wizard
Click Create Event to open the wizard. You can go back to any previous step before saving.
- Name & Description — Enter the event name (required) and an optional description. The description appears on your public event listing.
- Venue — Select from your saved venues. If you have not created any yet, add a venue first.
- Date — Pick the date and time of the event occurrence.
- Extras — Set doors open time, show start time, show end time, and minimum age. These apply to the whole event instance. Also set the Test event toggle (see below).
- Tickets — Add one or more ticket types. For each ticket type, enter: label (from your ticket type templates), price, quantity, on-sale date, and off-sale date.
- Review — Check all details. A Test badge is shown if test mode is enabled. Click Save Event to publish.
Test events
The Test event toggle in the Extras step marks an event as a test. Test events use PayPal sandbox — no real money changes hands. Use this when you are setting up an event for the first time and want to verify the checkout flow before going live.
- Test events display a Test badge in the events list and on the review step of the wizard.
- Customers buying tickets to a test event are directed through the PayPal sandbox. They must use PayPal sandbox test accounts — real PayPal accounts will not work.
- Once an event has orders, the test mode setting cannot safely be changed. Create a separate live event when you are ready to take real payments.
Tickets are only visible to customers when the current time is between the on-sale and off-sale dates, and the ticket type is active. If no date is set, the ticket is always on sale.
Editing an event
Click an event row to open the edit panel. Fields are grouped by level:
| What you are editing | Level | Effect |
|---|---|---|
| Event name, description | Event | Updates all occurrences of the same event name |
| Date, venue, times, age | Event instance | Updates this date/venue occurrence only |
| Price, quantity, on/off-sale, active | Ticket type | Updates that ticket type within this occurrence |
Active toggle — showing and hiding events
There is no single on/off switch for a whole event. Visibility is controlled at the ticket type level:
- An event is visible on the public listing when at least one ticket type is Active and within its on/off-sale window.
- To hide an event from the public listing, deactivate all ticket types for that occurrence.
Customers who already purchased tickets keep their orders. The active toggle only controls whether new tickets can be purchased.
Adding and removing ticket types
Inside the event edit panel, use Add Ticket Type to add a new ticket type to an existing occurrence. To remove a ticket type, deactivate it — ticket types cannot be permanently deleted if orders exist against them.
Guest list requirement
If you want attendees to provide guest names at checkout, enable Require guest names on the event. This is useful for events where the ticket is non-transferable or ID-checked at the door.
Event image
You can upload an image to appear on the event detail page. Three display modes are supported:
Banner
A landscape graphic displayed full-width at the top of the event page, above the date and venue line.
- Recommended size: 1200 × 400 px (3:1 ratio)
- Minimum: 800 × 267 px
- Formats: JPEG, PNG, WebP (max 5 MB)
After uploading, use the Position selector (Top / Middle / Bottom) to choose which part of the image is visible when it is taller than the display area.
Flyer / Poster
A portrait-format event poster displayed at its natural aspect ratio, floated alongside the event description.
- Any aspect ratio — typically A5 portrait (approx. 2:3)
- Formats: JPEG, PNG, WebP (max 5 MB)
Poster (image only)
The same portrait-format upload as Flyer / Poster, but the event description is hidden and the image is displayed larger and centred on its own. Use this when your poster artwork already contains all the event details (date, venue, lineup) — there is no need to add a separate description.
- Any aspect ratio — typically A5 portrait (approx. 2:3)
- Formats: JPEG, PNG, WebP (max 5 MB)
Images are not resized on upload. Upload at the recommended dimensions for best results.