Team

The Team section lets Organisation Admins invite new users, change their roles, and remove them from your organisation.

Inviting a user

1. Click Invite User.
2. Enter the new user's email address and select their role.
3. If you select the Viewer role, an event checklist appears — tick the events you want this person to see. For a Door Operator, a single-event picker appears instead — choose the one event they sell for. You can update either later (see below).
4. Click Send Invite.

What happens next depends on whether the email address already has a portal account:

• New user — they receive an email with a link to set their password. The link expires after 48 hours. If it expires before they accept, invite them again to send a fresh link.
• Existing user — they receive a notification email telling them they have been added to your organisation. No password setup is needed; they can log in immediately with their existing credentials and select your organisation when prompted.

Changing a user's role

Click the role badge next to a user's name to change their role from the dropdown. The change takes effect immediately — no re-login required.

Removing a user

Click Remove next to a user to revoke their access to your organisation. You cannot remove yourself.

Viewer event access

Users with the Viewer role can only see the specific events you grant them. They get a simplified read-only view — no sidebar navigation — showing ticket sales, a sales timeline chart, and gross revenue for each event.

To update which events a Viewer can see after they have been invited, click the Manage event access button (key icon) on their row in the Team list. Tick or untick events in the checklist and click Save. The change takes effect immediately.

Point-of-sale roles (door & box office)

Two roles let staff sell tickets in person through the POS app. Both can also scan entry, so the same person can sell and then admit.

• Box Office — sells across all of your live events; picks the event per sale. Can take cash.
• Door Operator — sells for one fixed event only; pinned to a single event (see below). Can take cash.

The underlying permissions are pos:boxoffice, pos:door and pos:cash (cash authority is separable). Organisation Admins also get box-office and cash rights automatically.

Pinning a door operator to an event

A Door Operator must be assigned exactly one event before they can sell — this is the door "pin". Click the Pin event button (gear icon) on their row, choose the single event they're working, and save. Until exactly one event is pinned, the POS will tell them no event is assigned and they cannot sell. (This reuses the same event-access mechanism as Viewer grants, restricted to one event for door operators.)

Role summary