Point of Sale (POS)
The point-of-sale app lets your staff sell tickets in person — at the door or from a box office — taking card or cash. Sales go through exactly the same order, ticket-issuing and ledger pipeline as online sales, so they appear in your sales reports and ledger alongside everything else.
The POS is its own web app, not a page inside the portal. Open it on the till tablet at the POS web address (your administrator will provide it, e.g. pos.etickets.im) and, on supported browsers, use Add to Home Screen to install it as a full-screen app. You sign in with your normal eTickets login. The POS is online-only — it needs an internet connection for every sale; there is no offline mode.
Door vs Box Office
There are two selling modes, decided by the role your administrator gives you:
| Mode | Role | What it sells |
|---|---|---|
| Box Office | Box Office | All of your organisation's live, on-sale events. You pick the event for each sale — good for an advance-sales desk or a multi-event stall. |
| Door | Door Operator | One single event, fixed for the session. A door operator is "pinned" to exactly one event by an admin, so every sale is for that night only. |
Selling a ticket
- Sign in on the till. If you belong to more than one organisation, pick the one you're selling for.
- Choose the event (box office) — or it's already fixed for you (door).
- Add tickets — tap + / − next to each ticket type. Availability is shown and updates live; you can't oversell.
- Optionally add the customer's name, email and phone. An email lets the ticket be sent to them as well as shown on screen.
- Take payment: Take card or Take cash.
Taking a card payment
Tap Take card to open the secure card screen, then enter the customer's card details and confirm. For security on a shared tablet, the POS card screen shows card entry only — there is deliberately no "Log in with PayPal" button and no Apple Pay / Google Pay, so no customer ever signs into a PayPal account on the till.
You can always type the card number. On many tablets you can also tap the card-number field and use the keyboard's Scan Credit Card camera option to read the printed number automatically — then type the security code (CVV) yourself. This is a typing shortcut only; whether it appears depends on the device. It is not a contactless tap, and it bills at the same card-not-present rate as typing.
Once the payment completes, tap Payment completed — show ticket to display the ticket QR for the customer.
Taking a cash payment
Tap Take cash, take the money, and the sale settles immediately — tickets are issued on the spot and the ticket QR is shown. Cash authority is a separate permission (pos:cash), so an admin can let someone sell by card only if they prefer.
Giving the customer their ticket
After every completed sale the POS shows a retrieval QR code. Ask the customer to scan it with their own phone camera — it opens their tickets page on their phone, where they can keep the ticket, add it to a wallet, and re-open it any time. Nothing is left on the till.
- If you captured their email, the same ticket link is also emailed to them.
- If the customer has no smartphone, use the emailed link as the fallback.
The retrieval QR on the till gets the tickets onto the customer's phone. The admission QR is the one on that phone (one per ticket) that the door scanner reads to admit them. Don't scan the retrieval QR at the door — it's for the customer to take their tickets, not for entry.
End of night — cash-up
Finance and organisation admins can open Cash-up from the POS to reconcile the till: it shows totals for cash and card separately (order count, ticket count and money taken) for the event. Use it to count the cash drawer against the recorded cash total.
POS sales also appear in your normal Sales views and Ledger, flagged as in-person sales.
Setting up POS staff
- Go to Team and invite the staff member with the Box Office or Door Operator role.
- For a door operator, also pin their event: in Team, open their event access and select the single event they sell for. They cannot sell until exactly one event is pinned.
- They sign in on the till at the POS web address.
Card POS sales refund through PayPal like any online order. Cash sales are not refundable through PayPal — handle a cash refund at the desk and contact support if the order needs adjusting in the system.