Sales
The Sales section provides a breakdown of revenue by event, with the ability to drill into individual orders and line-item pricing.
Sales summary table
The top-level table shows one row per ticket type per event occurrence. Columns include:
| Column | Description |
|---|---|
| Type | The ticket tier name (e.g. General Admission) |
| Price | Face value per ticket |
| Alloc | Total tickets allocated |
| Sold | Number of tickets with a completed paid order |
| Refunded | Number of tickets subsequently voided by refund |
| Gross | Total customer revenue for this ticket type (face value + any booking fee share) |
Below the ticket-type table, an event-level financial summary shows:
| Line | Description |
|---|---|
| Gross | Total customer revenue across all ticket types for the event |
| Platform fee | eTickets platform fee deducted |
| PayPal fee | PayPal processing fee deducted |
| Net to promoter | Amount due to the promoter after all fees |
Ticket types with no paid orders are not shown in the summary. Free-ticket events appear once attendees have completed checkout.
The Platform fee, PayPal fee, and Net to promoter figures are sourced from the payment ledger and are only available for orders processed through the v2 checkout. Older (v1) events will not show a fee summary.
Viewing orders for an event
Click Expand on any event row to load the order list for that event occurrence. Each order row shows the order reference, purchaser name, email, date, number of tickets, and total paid.
Order detail
Click an order row to expand the full detail view. The detail shows a ticket table and an order summary.
Ticket table
Each line item in the order is listed with its ticket type, quantity, unit price, and line total. For paid orders, a receipt-style summary appears below the ticket table:
| Line | Description |
|---|---|
| Tickets | Sum of all ticket face values (qty × price). |
| Booking fee | Only shown when a booking fee was charged. The total fee passed through to the customer at checkout. |
| Total | The full amount the customer paid (face value + booking fee). |
| Platform fee (muted) | The eTickets platform fee for this order. Shown for reference — not subtracted from the customer-facing total. |
| PayPal fee (muted) | The PayPal processing fee apportioned to this order. Shown for reference. |
| Net | Total paid minus combined platform and PayPal fees. This is the amount due to the promoter before any refunds. |
| Total refunded | Shown only when refunds exist. The cumulative amount returned to the customer. |
The fee rows only appear when there is a recorded platform or PayPal fee. Free ticket orders and legacy V1 orders with no fee data will not show these rows.
Issuing a refund
Click an order row to expand its detail, then use the ticket picker to select the tickets you want to refund.
- Each issued ticket appears as a checkbox row showing the ticket type and face value.
- Tickets already voided (previously refunded) are greyed out and cannot be selected.
- Tickets that have been scanned for entry can be selected — a yellow warning is shown when a scanned ticket is checked, as refunding it will void it.
Selecting tickets pre-fills the refund amount with the combined face value of the selected tickets. The amount field is editable — you can reduce it to issue a partial monetary refund. The field cannot exceed the remaining refundable balance shown below it.
Proportional booking fee
If the order included a booking fee, a checkbox appears when tickets are selected: Include proportional booking fee (+£X.XX). Ticking it adds the proportional share of the booking fee to the refund amount, calculated as:
proportional fee = booking fee × (selected face value ÷ total face value)
Leave the checkbox unticked to refund only the face value. The booking fee shown is updated each time you change your ticket selection.
Free orders
For free (£0) orders, a Cancel Tickets button replaces the refund controls. Cancelling a free ticket voids it and returns it to the available pool. No payment is involved.
After a refund
Once a refund is processed:
- The refunded tickets are marked as voided in the ticket picker.
- The order summary updates to show the new cumulative total refunded.
- A Refund history table appears below the ticket picker showing the date, amount, status, and reason for each refund on the order.
If your payment setup has changed since an order was placed, portal refunds for that order may fail with a permission error. Contact your eTickets platform admin if this happens — the refund will need to be issued directly in PayPal.
The Sales section is only visible to users with the Finance Manager or Organisation Admin role.